Chatbots for Sales Support and Conversions

Sales support chatbots guide leads through your funnel, answer product questions and recommend offers that lift conversion rates measurably.

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Analysis of the structure...

How the sales support bot works

Answers, matching and driving to purchase — without a manager

💬

Question

The client asks about a product or service

🛍

Matching

The bot suggests a suitable option

🧮

Quote

Calculates the price and terms

💳

Purchase

Payment or a request right in the chat

🤝

To manager

Complex ones go to a manager

Features of the sales support bot

💬

Answers 24/7

The bot answers questions about products, prices, delivery and terms.

Product FAQ
Prices and terms
Stock and timing

🛍

Matching & upsell

The bot matches a product to the need and offers related ones.

Match by need
Related products
Promos and discounts

🧮

Quote & proposal

The bot calculates the price and builds terms or a proposal on request.

Price calculation
Proposal generation
Terms and timing

💳

Payment & request

The client pays or leaves a request right in Telegram.

Tinkoff, YuKassa, SBP
Request to manager
Automatic receipts

🤝

Hand-off to manager

When a human is needed, the bot hands the chat to a manager with context.

Hand-off with history
Distribution to managers
Response SLA

📊

Sales analytics

Common questions, purchase conversion and missed deals — in reports.

Common questions
Purchase conversion
Missed deals

How the bot drives to purchase

Automatic sales support without losing clients

Client question

The client asks about a product. The bot answers instantly — the client stays.

Reply in seconds

Option matching

The bot clarifies the need and offers a suitable product and upsell.

+20% average check

Quote & terms

The bot calculates the price, shows terms and handles objections.

Fewer drop-offs

Purchase or request

The client pays in chat or leaves a request — without going to the site.

Purchase in Telegram

Hand-off to manager

Complex questions go to a manager with the chat history.

No lost context

💬 Chats today

💬

Questions handled

1,080

🛍

Products matched

430

💳

Purchases in chat

164

⏱

Avg. response time

5 sec

Closed without a manager68%

Sales support results with a Telegram bot

Average figures for businesses working with TvoyBot for over 3 months

+25%

Conversion to purchase

−60%

Load on managers

24/7

Answers without an operator

5 sec

Average first response time

Who the sales support bot is for

🛒

Online stores

Answers, matching and upsell without losing the client.

🏭

Wholesale & manufacturing

Quote, proposal generation and a request to a manager in one bot.

💼

Services & B2B

Qualification, answers and driving to a demo request.

📦

Marketplace sellers

Answers on products and terms and offloading support.

🚗

Auto & equipment

Matching by spec, quote and viewing booking.

🏨

Services & booking

Answers, quote and booking right in the chat.

Questions about the sales support bot

The bot instantly answers questions about products, prices and terms, matches a suitable option, offers related items and drives to payment or a request right in Telegram. Complex ones it hands to a manager with the chat history.

Yes. The bot connects to Tinkoff, YuKassa or SBP and takes card payment right in the chat. The client gets a receipt and everything is logged in the CRM or a spreadsheet.

When a human is needed, the bot hands the chat to a manager with the full history and context — the client doesn't repeat themselves and the manager is immediately up to speed.

amoCRM, Bitrix24 and Google Sheets via API. Chats, requests and purchases are logged automatically with the source.

No. You describe products, terms and the flow in words — the AI assembles a ready bot in 30 seconds. Connecting the Telegram token takes a couple of minutes.