Chatbot for an Online Store Order Processing

An online store chatbot processes orders, advises shoppers and runs marketing campaigns, driving more sales with instant, personalized responses.

Create chatbot

Free trial — no card required

Analysis of the structure...

How the online store bot works

Catalog, cart, payment and statuses — without a site or fees

🛍

Catalog

The client picks products with photos and prices

🛒

Cart

Adds items and places the order

💳

Payment

By card right in Telegram

📦

Statuses

The bot sends order statuses and tracking

🎁

Return

Bonuses and mailings bring the client back

Features of the online store bot

🛍

Catalog & filters

Products with photos, prices, categories and filters right in the bot.

Categories and filters
Photos and description
Stock and prices

🛒

Cart & payment

Cart, promo codes and card payment right in Telegram.

Cart and promo codes
Tinkoff, YuKassa, SBP
Automatic receipts

📦

Statuses & delivery

Delivery zones, pricing and automatic order statuses.

Zones and delivery pricing
Pickup
Order tracking

🛒

Abandoned cart

The bot reminds about an unfinished order and brings back to purchase.

Cart reminder
Light discount
Back to payment

🎁

Loyalty & mailings

Purchase bonuses and promo/arrival mailings to the base.

Purchase bonuses
Promo mailings
Base segmentation

📊

Analytics & CRM

Orders and clients in Google Sheets or CRM with source.

Google Sheets
amoCRM, Bitrix24
Sales funnel

How the bot grows sales

Automatic sales and return without a manager

First order

The client bought via the bot. Contact and history are saved — the base grows.

CRM without manual entry

Abandoned cart

Didn't check out? The bot reminds about the cart with a light discount.

+15% to orders

Purchase bonuses

After a purchase the client gets points — an incentive to return.

+23% to return

Mailings to the base

The bot sends promos and arrivals by interest — sales without ads.

Sales to the base

Win back dormant

Haven't bought in a while? A personal promo brings the client back.

30% come back

🛍 Monthly stats

📲

Bot subscribers

4,180

🛒

Orders

840

🔁

Repeat purchases

41%

⭐

Average rating

4.8 / 5

Revenue via the bot$28,000

Online store results with a Telegram bot

Average figures for stores working with TvoyBot for over 3 months

Commission — unlike marketplaces

+15%

Orders from abandoned carts

+32%

Repeat purchases from mailings

24/7

Sales without a manager

Who the online store bot is for

🛍

Online stores

Catalog, cart and payment without a site or marketplace fees.

📦

Handmade goods

Showcase, order taking and payment right in Telegram.

💄

Cosmetics & care

Catalog, match by need and subscription for repeat purchases.

🏠

Home goods

Categories, filters and delivery with in-bot pricing.

🎮

Electronics & gadgets

Catalog with specs, quote and in-chat payment.

🍫

Groceries & food

Showcase, cart and delivery with a minimum amount.

Questions about the online store bot

The client browses the catalog with photos and prices, adds items to the cart, applies a promo code and pays by card right in Telegram. The order goes to you, the client gets statuses and delivery tracking.

No. The bot replaces a site: catalog, cart, payment and statuses all work right in Telegram. It launches faster and avoids marketplace fees.

If a client added items but didn't pay, after a set time the bot reminds about the cart — sometimes with a light discount — and brings them back to payment. This adds up to +15% to orders.

amoCRM, Bitrix24 and Google Sheets via API. Orders and clients land automatically, and you can connect a catalog feed from your inventory system.

No. You describe the catalog and terms in words and upload products — the AI assembles a ready bot in 30 seconds. Connecting the Telegram token takes a couple of minutes.