Telegram Bot for Delivery Order Automation

Create a Telegram bot for delivery: it takes orders, calculates the delivery cost, assigns couriers and sends status updates to customers automatically.

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Analysis of the structure...

How the delivery bot works

From placing the order to “delivered” — fully automatic, without an operator

🛍

Order

The customer picks items or types the address — the bot clarifies the details

🧮

Calc

The bot calculates delivery by zone and weight and shows the total

💳

Payment

By card right in Telegram or cash to the courier

🚴

Courier

The order goes to a free courier who accepts in one tap

📍

Tracking

The customer gets statuses and arrival time automatically

Features of the delivery bot

🛒

Order taking 24/7

A product catalog or a free-form order. The bot collects the items, address and delivery time around the clock.

Catalog or free input
Cart and comments
Pick a delivery time

🧮

Cost calculation

Calculates delivery by zone, weight and order total and shows the customer the result right away — without an operator.

Delivery zones
Free from a threshold
Minimum order

🚴

Courier assignment

Sends the request to free couriers, tracks their statuses and re-assigns the order on decline.

Courier queue
Re-send request
Real-time status

📍

Tracking and statuses

Automatically notifies the customer at every stage — from cooking to handover.

Accepted / on the way / delivered
Arrival time
Customer notifications

💳

Online payment

Card payment in Telegram. Integration with Tinkoff, YuKassa, SBP and automatic receipts.

Pay in the bot
Automatic receipt
Payment ledger

📊

Analytics and CRM

Orders and customers are saved to Google Sheets or CRM. You see revenue, load and declines.

Google Sheets
amoCRM, Bitrix24
Reports in Telegram

The order journey from click to door

Automatic delivery processing without an operator on the phone

Order placed

The customer filled the cart and entered the address. The bot calculates delivery cost and takes payment right away.

No busy line

Order to kitchen/warehouse

The order contents go to the kitchen or picking automatically. Nothing gets lost or mixed up.

0 errors in contents

Courier assignment

Free couriers get the request, the first to accept takes the order. The rest get a cancel.

Fair queue

Courier on the way

The customer sees the status and estimated arrival. Fewer “where's my order?” calls.

Transparency for the client

Delivered and reviewed

After handover the bot asks for a rating and awards points for the order.

Customer returns

📦 Active orders

🆕

#318 · Mira St, 5

Cooking

🚴

#317 · Pobedy Ave

On the way

✅

#316 · Sadovaya, 3

Delivered

⏱

Average delivery time

37 min

Revenue today$1,120

Results of delivery services with a Telegram bot

Average figures for services working with TvoyBot for over 3 months

−75%

Operator load from taking orders

Commission — unlike aggregators

+32%

Repeat orders from customers in the bot

24/7

Order taking without an operator

Who the delivery bot is for

🍕

Food delivery

Cafes, pizzerias, sushi and home kitchens — order taking and payment without an operator.

🛒

Groceries and shops

Delivery of groceries and goods with a catalog, cart and delivery zones.

💐

Flowers and gifts

Order a bouquet with a card, time selection and recipient confirmation.

📦

Courier service

Distribute requests between couriers and track statuses in real time.

💊

Pharmacies and home goods

Order taking with stock checks and fast city-wide delivery.

🏪

Dark kitchens and chains

Several locations and dozens of couriers — the bot scales without growing the team.

Questions about the delivery bot

The customer places an order in the bot: picks items or types what they need and enters the address. The bot calculates the delivery cost, takes payment and assigns the order to a free courier. The customer automatically gets “accepted”, “on the way” and “delivered” statuses with the arrival time.

Yes. The bot connects to Tinkoff, YuKassa or SBP and takes card payment right in Telegram. The customer automatically gets a receipt, and all payments are recorded in a sheet or CRM.

You set delivery zones, minimum order, cost by weight or amount and the free-delivery threshold. The bot calculates the price automatically for every order.

Yes. The bot sends a new request to free couriers who accept it with one tap in Telegram. If a courier doesn't respond, the request automatically goes to the next one.

No. You describe in words how delivery works, upload the catalog and zones — the AI assembles a ready bot in 30 seconds. Connecting the Telegram token takes a couple of minutes following the guide.

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for your delivery

Order taking 24/7, online payment and courier tracking — all in one Telegram bot. Free.

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