Telegram Bot for Taxi Services and Dispatch
Create a Telegram bot for a taxi service: it accepts orders 24/7, calculates the fare, assigns drivers and notifies passengers — no dispatcher needed.
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Analysis of the structure...
How the taxi bot works
From the passenger's request to the end of the trip — fully automatic
📍
Pickup address
The passenger shares a location or types the address in the bot — no calls
🧮
Price calc
The bot calculates the cost, shows the route and offers the fare
🚕
Driver
The order goes to the nearest free driver. The passenger sees their details
💳
Payment
By card in Telegram before the trip, or cash — the driver gets a notification
⭐
Rating
After the trip the passenger rates the driver — the rating updates
Features of the taxi bot
📍
Order taking 24/7
The passenger shares a location or types the address manually. The bot takes orders around the clock without a dispatcher.
- Location or address as text
- Order for a specific time
- Pre-order hours ahead
🚕
Auto-dispatching
The order automatically goes to the nearest free driver. If declined — to the next one. No dispatcher needed.
- Nearest free driver
- Auto re-send on decline
- Driver specialization
💳
Online payment
The passenger pays by card right in Telegram before the trip. Cash supported with a driver notification.
- Tinkoff, YuKassa, SBP
- Pay before or after the trip
- Automatic receipts
🔔
Passenger notifications
“Driver accepted”, “Driver arrived”, “Trip completed” — statuses arrive automatically.
- Driver and car details
- Real-time status
- Summary and receipt after the trip
👨✈️
Driver app
The driver accepts and declines orders, sees the route and gets paid — all in a separate Telegram bot.
- New order notification
- Accept / decline in one tap
- History and shift earnings
📊
Fleet analytics
Orders by hour and zone, driver revenue, ratings, decline rate — automatically in Google Sheets.
- Revenue by driver
- Load by hour
- Ratings and declines
Automatic dispatching
The system distributes orders between drivers without a human — fast and fair
1
Order received
The passenger placed an order in the bot. The system instantly detects the pickup zone and looks for the nearest free drivers.
Reaction time < 1 sec2
Sent to drivers
Three nearest drivers get the notification at once. Whoever accepts first takes the trip.
Fair queue3
Passenger confirmation
The passenger instantly gets the driver's name, car make and plate, plus the estimated pickup time.
Transparency for the client4
Monitoring and control
The admin sees all active orders in real time and can step in manually when needed.
Full control5
Completion and rating
After the trip the passenger leaves a rating, the driver gets paid, the system updates ratings automatically.
Reputation without manual work🚕 Active orders
🆕New
#1042 · Mira → Europe Mall
🚗On the way
#1041 · Pobedy → Airport
✅$18
#1040 · Station → Sadovaya
⏱4.8 min
Average wait
Revenue today$330
Results of taxi services with a Telegram bot
Average figures for fleets working with TvoyBot for over 3 months
−80%
Dispatcher load from incoming calls
4.8 min
Average pickup time after an order
+35%
Repeat orders from regular passengers
24/7
Order taking without a dispatcher after hours
Who the taxi bot is for
🚕
Local taxi services
A small fleet of 5 to 50 cars — the bot replaces the dispatcher and takes orders around the clock without hiring staff.
🚐
Shuttles and transfers
Pre-order a transfer to the airport, station or hotel. Fixed fares, online payment and notifications.
🏢
Corporate taxi
Staff rides with limits, reports by department and post-payment for companies.
🎓
Taxi for schoolchildren
Subscription to regular routes, notifications to parents on pickup and arrival, fixed drivers.
🛺
Cargo and couriers
Order a van or courier with cargo dimensions, cost calculation and delivery tracking.
✈️
Airport transfer
Meet by flight number, automatic rescheduling on delay and a driver notification with the arrival time.
Questions about the taxi bot
The passenger writes to the bot, shares a location or types the pickup address, then sets the destination. The bot calculates the cost and assigns the order to the nearest free driver. The passenger gets a notification with the driver's name, car make, plate and pickup time.
No. Drivers work through a separate Telegram bot — nothing to install. The bot sends a new-order notification, the driver accepts or declines with one button, sees the route and gets the passenger's details.
Yes. You configure the fare grid: base fare, price per kilometer, zones with a fixed price (airport, station), surcharges for night time or holidays. You can also limit the bot's service area to a specific city or district.
During high demand the bot automatically widens the driver search radius and notifies more cars at once. If there are no free drivers, the passenger gets a message offering to wait or order later. The admin sees the order queue in real time.
Yes. We'll help import your existing customer base and set up a broadcast inviting them to the bot. All new orders through the bot are automatically added to the base with ride history and preferences.
Launch a bot
for your taxi service
Order taking 24/7, auto-dispatching and online payment — all in one Telegram bot. Free.
Launch in 30 seconds · No card required