Chatbot for Courier Dispatch Management

A courier chatbot manages orders, routing and real-time notifications automatically, helping delivery teams work faster and keep customers informed.

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Analysis of the structure...

How the courier bot works

Requests, courier assignment and tracking — without a dispatcher

📦

Request

The client specifies what and where to deliver

🧮

Quote

The bot prices it by zone and weight

🚴

Courier

The request goes to a free courier

📍

Tracking

Statuses: accepted, on the way, delivered

💳

Payment

By card in chat or cash to the courier

Features of the courier bot

📦

Requests 24/7

The client leaves a request with addresses and dimensions — no dispatcher call.

Pickup/drop-off addresses
Dimensions and weight
Delivery urgency

🧮

Price calculation

The bot prices by zone, weight and urgency and shows the client at once.

Delivery zones
Weight tariff
Express tariff

🚴

Courier assignment

The request goes to free couriers; on decline — to the next one.

Courier queue
Re-send on decline
Real-time status

📍

Tracking

The client automatically gets statuses and arrival time.

Accepted / On the way / Delivered
Arrival time
Client notifications

💳

Online payment

Card payment in Telegram or cash to the courier with a notification.

Tinkoff, YuKassa, SBP
Pay before or after
Automatic receipts

📊

Analytics

Requests by hour, courier revenue and decline rate — in Google Sheets.

Revenue by courier
Load by hour
Declines and delays

Automatic request dispatch

The system distributes requests between couriers with no human

Request received

The client placed a delivery in the bot. The system detects the zone and finds free couriers.

Reaction < 1 sec

Sent to couriers

Nearby couriers get the request. Whoever accepts first takes it.

Fair queue

Confirmation to client

The client immediately sees the courier and an estimated arrival time.

Transparency

Courier on the way

The client sees the status — fewer 'where's my parcel?' calls.

−70% calls

Delivery & rating

After delivery the bot asks for a rating and logs the result.

Courier rating

📦 Active deliveries

🆕

#512 · Mira 5 → Pobedy 3

New

🚴

#511 · Courier on the way

On the way

✅

#510 · Sadovaya 3

Delivered

⏱

Avg. delivery time

34 min

Deliveries per day142

Delivery service results with a Telegram bot

Average figures for services working with TvoyBot for over 3 months

−75%

Dispatcher load

+32%

Repeat requests from clients

24/7

Requests without an operator

34 min

Average delivery time

Who the courier bot is for

🚴

Courier services

Request distribution between couriers and real-time tracking.

🍕

Food delivery

Order taking from venues and courier assignment without a dispatcher.

📑

Documents & parcels

Express city delivery with pricing and recipient confirmation.

🛒

Shops with delivery

Passing orders to couriers and statuses to the client automatically.

💊

Pharmacies & services

Fast city delivery with in-chat payment.

🏢

B2B logistics

Regular routes, post-payment and reports by company.

Questions about the courier bot

The client writes to the bot, specifies pickup and drop-off addresses, dimensions and urgency. The bot prices it and sends the request to a free courier. The client gets 'accepted', 'on the way' and 'delivered' statuses with arrival time.

No. Couriers work via a separate Telegram bot — nothing to install. The bot sends a new-request notification, the courier accepts or declines with one button and sees the addresses.

You set zones, a weight/urgency tariff and a minimum amount. The bot prices each request automatically.

Yes. The bot sends a request to free couriers, they accept in one tap. If a courier doesn't respond, the request goes to the next automatically.

No. You describe how delivery works and upload zones — the AI assembles a ready bot in 30 seconds. Connecting the Telegram token takes a couple of minutes.