Chatbots for Large Enterprises at Scale
Enterprise-grade chatbots automate customer interaction, order processing and support at scale, built for businesses with high client volumes.
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Analysis of the structure...
How the enterprise bot works
Automating requests, support and processes — at scale
📥
Request
An employee or client writes to the bot
🧭
Routing
The bot detects the topic and the right team
⚙️
Integrations
Connects to CRM, ERP and internal systems
🔔
Escalation
Complex ones to the owner with an SLA
📊
Reporting
All requests and metrics in reports
Features of the enterprise bot
🧭
Request routing
The bot detects the topic and routes to the right team or owner.
- Topics and categories
- By department
- Escalation rules
⚙️
Integrations
Connects to CRM, ERP and internal systems via API.
- amoCRM, Bitrix24, ERP
- API and webhooks
- SSO and access
👥
HR & onboarding
Employee requests, references, onboarding and an internal FAQ.
- Requests to HR/IT
- Step-by-step onboarding
- Knowledge base
🛟
Support 24/7
The bot answers common questions and offloads the support team.
- FAQ and flows
- Tickets with SLA
- Escalation to an operator
🔐
Security & access
Roles, permissions and data storage per company requirements.
- Roles and permissions
- Action logs
- Secure storage
📊
Analytics & SLA
Request volume, response time and load by team — in reports.
- Response time
- Load by team
- Report export
How the bot offloads teams
Automating routine requests at enterprise scale
1
Request received
An employee or client writes to the bot. The system detects topic and priority.
Single entry point2
Routing
The bot routes to the right team or closes a common question itself.
−60% routine3
Integration
Data is pulled from CRM/ERP — an answer with up-to-date info.
No switching4
SLA escalation
Complex ones go to the owner with response-time control.
SLA under control5
Reporting
All requests, response time and load are logged for analytics.
Process transparency🏢 Requests today
🛟1,240
Support
👥430
HR & IT
🤝280
Sales
⏱8 sec
Avg. response time
Closed by the bot72%
Enterprise results with a Telegram bot
Average figures for companies working with TvoyBot for over 3 months
−60%
Routine load on teams
72%
Requests closed by the bot
24/7
Support without operators
8 sec
Average first response time
Who the enterprise bot is for
🏭
Manufacturing
Requests, service tickets and internal processes in one bot.
🏦
Banks & finance
Client and employee support with integrations and SLA control.
🛒
Retail chains
Store support, requests and a single request base by branch.
📡
Telecom & IT
Tickets, escalation and integration with internal systems.
🏥
Medical networks
Request routing and patient support at scale.
🚚
Logistics
Requests, statuses and reporting by division.
Questions about the enterprise bot
amoCRM, Bitrix24, ERP and internal systems via API and webhooks. The bot pulls and writes data, supports SSO and role-based access control.
The bot detects the request topic and routes it to the right team or owner by your rules. Common questions it closes itself, complex ones it escalates with SLA control.
Roles and access permissions, action logging and secure data storage per company requirements are supported. We'll help configure the processes for your security policy.
Yes. The bot is built for high request volume and many departments: routing rules, queues, SLAs and reporting are configured for your company structure.
A base scenario launches in days: you describe the processes, we help with integrations and access. Then the bot is refined iteratively for each division's needs.
Launch a bot
for your enterprise
Routing, integrations and support 24/7 — all in one Telegram bot. Free to start.
Launch in 30 seconds · No card required
Ready-made integrations for business
Send newsletters to messengers, collect feedback, connect CRM and payment systems, and expand the bot's capabilities with popular services.
Our tariff plans
If you need a corporate tariff — write to us :)