The marketing pitch: 24/7 booking with a stylist, reminders, loyalty points, automatic review collection, and reactivating "sleeping" clients. Here's what it's actually made of.
| What's promised | What it's built from on the platform |
|---|---|
| 24/7 booking with a stylist | A booking with intervals matching the stylist's schedule + a "Booking button" |
| Reminder 24h / 1h ahead | An auto "Reminder" message tied to the booking (the "Scenarios" topic) |
| Loyalty points | A numeric field "points" + the "Change subscriber field" action after a service is paid for (the "Action catalogue" topic) |
| Review collection, negative feedback routed to the admin | A message with "Scheduled sending" an hour after the visit + a segment on the reply to split good/bad ratings |
| "We miss you, here's a discount" for clients who haven't been in 2 months | A "Visited" tag with a 60-day duration limit → a trigger/broadcast targeting a "doesn't have the tag" segment (if that condition is available in your version of segments — otherwise via manual export and a one-off broadcast) |
Careful: for a real salon with several stylists and services, it's more accurate to work through the ready-made Yclients integration (the "add client", "remove client", "send SMS" actions — the "Action catalogue" section), and to use TvoyBot's "Bookings" as a simpler booking flow without an external CRM integration.
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